Terms of Use

These Terms of Use detail how Mighty Bear Games Pte. Ltd. and/or any of its affiliates (“Company”) provides a customer (“Customer”, “you” or “your”) with access to, and use of, the Services (as defined below) and the Platform (as defined below).

By using the Platform and Services, you agree, and accept, that these Terms of Use constitute a legally binding agreement between the Company and you (“Agreement”). Your use of the Platform and Services is also subject to the Company’s https://trysecretsauce.ai/legals/privacy-policy (“Privacy Policy”), the Company’s https://trysecretsauce.ai/legals/data-processing (“DPA”) and any Supplemental Arrangement (as defined below) that may be entered into between the Company and you.

1. Definitions and Interpretation

1.1 Definitions

“Acceptable Use Policy” has the meaning given to it in Clause 7.2.

“Account” has the meaning given to it in Clause 3.1.

“Agreement” has the meaning given to it in the introduction above.

“Allocation Period” has the meaning given to it in Clause 4.2.1.

“Authorised Users” has the meaning given to it in Clause 3.2.

“Basic Customer” has the meaning given to it in Clause 2.2.

“Company’s Data and AI Artifacts” means all data, machine learning and artificial intelligence artifacts used, developed, trained or fine-tuned by or for the Company (including architectures, weights, instantiated models, feature representations, tokenizers, hyperparameters, embeddings, inference pipelines training datasets, fine-tuning datasets, calibrations and algorithms).

“Company’s Technology” means: (a) the Platform (as updated, modified or extended from time to time); (b) any and all software, tools and systems owned, licensed or used by the Company in connection with the Platform and Services (including source and object code, build systems, deployment scripts, APIs (application programming interfaces), SDKs (software development kits), plug-ins and integrations); (c) the Company’s Data and AI Artifacts; (d) any benchmarking, analytics, telemetry, performance, evaluation or technical data, logs and metrics relating to the development, operation or performance of the Platform, Services and the Company’s Data and AI Artifacts; (e) any and all documentation (including technical, product, developer and user materials) as updated from time to time; (f) any improvements, enhancements, derivative works, updates, patches, fixes and new versions of any of the foregoing developed by or for the Company; and (g) all Intellectual Property Rights in relation to any of the foregoing limbs of this definition.

“Credit Limit” has the meaning given to it in Clause 4.2.1.

“Customer Content” means all Customer Input and any Customer Output.

“Customer Input” means any and all electronic content, data, text, images, audio, video, code, prompts and other materials (including any Intellectual Property Rights in relation to a Customer’s brand) submitted to the Platform by or for the Customer in relation to the Customer’s use of the Services.

“Customer Output” means any Output derived from a Customer’s input that incorporates the Customer’s Intellectual Property Rights.

“DPA” has the meaning given to it in the introduction above.

“Fees” has the meaning given to it in Clause 4.1.1.

“Intellectual Property Rights” means all present and future rights (whether registered or unregistered) in any jurisdiction, including but not limited to: (a) copyright and related rights (including moral rights and rights in databases and software); (b) patents, rights to inventions and utility models; (c) trademarks, service marks, trade names, business and domain names, trade dress and get-up; (d) rights in designs and topographies; (e) rights in goodwill, rights to sue for passing off, and other unfair competition rights; (f) rights in relation to confidential information, knowhow and trade secrets; (g) personality and publicity rights (including name, image and likeness); and (h) all applications, renewals, extensions and equivalents of the foregoing, together with any similar or analogous rights worldwide.

“Output” means content, results or artifacts (including text, images, audio, video, designs, code and other generated materials) produced by the Platform in response to a Customer’s Input.

“Personal Data” has the meaning given to it in the DPA.

“Platform” means the SecretSauce platform, comprising the website at https://trysecretsauce.ai/ along with any subdomains and other websites, software applications and application program interfaces through which the Services may be made available or supported.

“Platform Credits” means units of usage allocated to the Customer under the applicable Subscription Package and consumed when the Customer uses the Services (whether to generate Outputs or access Platform features),

“Enterprise Partner” has the meaning given to it in Clause 2.2.

“Privacy Policy” has the meaning given to it in the introduction above.

“Services” has the meaning given to it in Clause 2.1.

“Subscription Packages” has the meaning given to it in Clause 2.1.

“Supplemental Arrangement” any arrangement in writing that a Enterprise Partner may discuss, agree on and enter into with the Company in connection with any requirements, support, customisation or integrations in addition to the Services under the Subscription Packages.

“Third Party Content” has the meaning given to it in Clause 6.1.

“Third Party Systems” has the meaning given to it in Clause 6.1.

1. 1. Interpretation

Any reference in this Agreement to:

1. “Parties” means the Company and you, and “Party” shall mean any one of them;
2. a law, regulation, rule or requirement shall be construed as a reference to the same as from to time amended, extended, re-enacted, consolidated or replaced and all subsidiary legislation made thereunder, in each case for the time being in force, except where the context requires otherwise;
3. a document, including the Agreement, is a reference to that document as amended, restated, varied, novated, supplemented or replaced in accordance with its terms from time to time (other than in breach of the provisions of the Agreement) except where the context requires otherwise;
4. the singular shall include the plural, and vice versa, except where the context requires otherwise; and
5. the words “including”, “include”, “in particular” and words of similar effect shall not be deemed to limit the general effect of the words that precede them.
   1. Headers

The headings used in this Agreement are for reference purposes only and are not to affect the construction and interpretation of this Agreement.

2. The Platform and Services

2.1 Types of Services

The Platform provides a general suite of services (“Services”) that are available as subscription packages (“Subscription Packages”). The details of the Services and Subscription Packages can be found [here]. The nature and extent of the Services available to a Customer depends on the subscription package selected.

2.2 Types of Customers

The Services are intended for, and available to:

1. “Basic Customers”, who are Customers that require only “Basic” Services as described [here]; and
2. “Enterprise Partners”, who are Customers that require “Premium” (or customized) Services as described [here] and who may be required to mutually agree in writing with the Company on Supplemental Arrangements in relation to the Services sought that vary or supersede this Agreement.

2.3 Right to Use the Services

Subject to compliance with this Agreement and payment of applicable Fees, the Company grants the Customer a limited, non-exclusive, non-transferable, revocable right to access and use the Services during the relevant Subscription Term.

2.4 Availability of the Platform and Services

The Company will use commercially reasonable efforts to make the Platform and Services available on a continuous, 24 hours a day, 7 days a week basis provided always that such availability is subject to the following:

1. the Company does not guarantee continuous, uninterrupted or error-free availability at all times and occasional downtime or degraded performance may occur;
2. the Company may perform scheduled maintenance (for which the Company will use commercially reasonable efforts to provide prior notice of) and emergency maintenance (without prior notice), which may result in temporary unavailability of the Platform and Services; and
3. the availability of the Platform and Services may be affected by third‑party providers (e.g., hosting, network, payment processors) and the Company is not responsible for any delays or interruptions in relation to such third parties; and
4. the availability of the Platform and Services may be affected by interruptions or delays resulting from causes beyond our reasonable control (including natural disasters, acts of government, labour disputes, cyberattacks, internet outages, or other similar force majeure events) and the Company is not responsible for any delays or interruptions in relation to such events.

2.5 Updates to the Platform and Services

The Company may modify, update, or discontinue features of the Platform and Services at any time, provided that material reductions in core functionality will be communicated to Customers with reasonable notice.

2.6 Disclaimers

The Customer acknowledges and agrees that:

1. The Services are provided on an “as is” basis and to the extent permitted by law, the Company expressly disclaims all warranties, conditions, representations, undertakings, and other terms (whether express, implied, statutory, or otherwise) relating to the Platform, Services and Outputs including: (i) merchantability or satisfactory quality; (ii) fitness for a particular purpose; (iii) accuracy, completeness, or reliability; (iv) non-infringement of third-party rights.; (v) reasonable skill and care; (vi) ability to achieve specific results; or (vii) expectations arising from course of dealing, usage of trade, or custom.
2. The Company cannot provide any warranty, representation or guarantee that Outputs from the Services (especially when dependent on Customer Input, Third Party Systems and Third Party Content) are: (i) free of errors, omissions, inconsistencies, hallucinations; (ii) consistent with the Customer’s brand rules or intended purpose; (iii) fit or suitable for achieving any particular commercial outcomes, conversions or sales; (iv) compliant with regulatory and industry standards (such as advertising and consumer protection requirements); (v) free of infringements of third party rights; (vi) original or unique; (vii) culturally appropriate; and (viii) free of any biasness or harmful content.
3. The Output is not subject to, nor a substitute for, any legal, regulatory, or other professional review in relation to the Customer’s brand (and related strategy and content).

3. Accounts and Authorised Users

3.1 Account Opening

Any Customer wishing to access and use the Platform and Services must create and register an account (“Account”) in accordance with the following https://trysecretsauce.ai/legals/account-requirements. The Company reserves the right to reject, withhold, suspend or terminate any Account that does not meet the account opening requirements pursuant to Clause 10.

3.2 Authorised Users

When a Customer creates an Account, it can create access credentials for a fixed number of authorised users (“Authorised Users”) – the cap on the number of Authorised Users depends on the Subscription Package selected. If a Customer needs to add more Authorised Users than the number allocated based on its Subscription Package, it can inform the Company through Order Form [link] and additional charges will subject to supplemental arrangements with the Company]. Authorised Users are expected to comply with the Agreement between the Customer and the Company, with any references to the Customer’s commitments and obligations under this Agreement to be read and construed as commitments and obligations of the Authorised Users as though references to the “Customer” are references to each “Authorised User”. The Customer shall be responsible for ensuring (and procuring) such compliance by the Authorised Users.

3.3 Account Security

The Customer is responsible for maintaining the confidentiality and security of the Account’s access credentials. Each Account (and its access credentials) shall be used only by the Customer (and its Authorised Users). The Account (and its access credentials) must not be transferred or otherwise made available to any other person. If the Customer notices any unauthorised use of the Account (or suspects that the Account’s security is otherwise compromised), it should immediately notify the Company by security@trysecretsauce.ai.

4. Fees, Platform Credits and Payments

4.1 Fees and Billing

4.1.1 Subscription Model. The Services are provided on a subscription basis, with the relevant fees (“Fees”) set out along with the available Subscription Packages [here].

4.1.2 Billing. Subscriptions may be offered on a monthly or annual billing cycle, as decided by the Customer when selecting a Subscription Package. Monthly subscriptions are billed monthly in advance while annual subscriptions are billed annually in advance for the full 12-month term.

4.1.3 Taxes. All Fees do not include applicable taxes (including GST, VAT, sales tax, or similar governmental charges) which will be added to the Fees and charged to the Customer.

4.1.4 Additional Fees (for Enterprise Partners). For Enterprise Partners, additional / different fees and arrangements may apply as set out in any applicable Supplemental Arrangements.

4.2 Platform Credits

4.2.1 Credit Allocation. Each Subscription Package entitles the Customer to a specified number of Platform Credits per billing period (the “Allocation Period”). The specific amount of Platform Credits available during an Allocation Period (“Credit Limit”).

4.2.2 Credit Usage. Platform Credits are consumed when the Customer uses Services on the Platform. The number of Platform Credits required for each use varies based on the type and complexity of the Services, the type and extent of Third Party Systems and Third Party Content depended on, the Customer Input used, the Output requested and, where applicable, any bundled rate offered as part of a Subscription Package.

4.2.3 Specific Functionality. Platform Credits have no monetary value and cannot be exchanged for cash or legal tender. Platform Credits purchased by a Customer are for that Customer’s Account only and may not be transferred, sold or assigned to any other person.

4.2.4 Expiry. Any unused Platform Credits will expire at the end of each relevant Allocation Period and save as may be otherwise provided herein, will not roll over to subsequent Allocation Periods.

4.2.5 No Overage Billing. If a Customer’s usage of Platform Credits hits the Credit Limit for a particular Allocation Period, no additional charges will apply. Instead, the Customer’s access to the Platform Credit consuming Services will be paused until the next Allocation Period or until the Customer purchases top-up Platform Credits as covered below.

4.2.6 Top-Ups. If a Customer requires more Platform Credits for a particular Allocation Period than is available under the relevant Credit Limit, the Customer may purchase top-up Platform Credits found https://trysecretsauce.ai/top-up at the then-current rates. These top-up Platform Credits are only available to Customers with active Subscription Packages. Top-up Platform Credits will be immediately available for use upon purchase and will expire at the end of the Allocation Period in which they were purchased.

4.2.7 Usage Controls. The Company reserves the right to impose usage limits or restrictions on Credit consumption to prevent abuse or ensure fair use. Such limits and restrictions will be made known in the description of the Subscription Packages.

4.2.8 Refunds. Platform Credits are non-refundable once purchased except that refunds may be issued at the Company’s sole discretion in cases of any technical errors that result in unauthorised / miscalculated deductions of Platform Credits or other technical issues (such as a material Platform outage) that prevents or significant affects the Platform Credits from being reasonably used within the Allocation Period. The Company reserves the right to issue refunds in the form of Platform Credits rather than monetary refunds. For the avoidance of doubt, refunds will not be granted for temporary service interruptions, scheduled maintenance, or circumstances beyond the Company’s reasonable control.

4.3 Renewals

Subscription Packages automatically renew for successive billing periods (monthly or annual, as applicable) at the then-current Fees, unless cancelled prior to the end of the current billing period in accordance with this Agreement.

4.4 Switching Subscription Packages

4.4.1 Upgrades. If the Customer upgrades a Subscription Package, the Customer will be billed immediately for the new Subscription Package and the former Subscription Package will be cancelled. If there is a prorated amount of Fees and Platform Credits pre-paid under the former Subscription Package that remains unused at the time of the switch, that amount of Fees will be applied towards payment of the new Subscription Package and the unused Platform Credits will be rolled over into the new Subscription Package.

4.4.2 Downgrades. If the Customer downgrades a Subscription Package, the new Subscription Package will only take effect at the next billing cycle.

4.5 Payments

The Customer shall provide valid, current, and complete billing information, including a valid payment method (credit card, debit card, or other accepted method) during the Account creation process. The Customer authorises the Company (and any payment processors relied on by the Company) to charge the selected payment method for all Fees under this Agreement. If payment of the Fees cannot be processed, the Company reserves the right to suspend access to the Platform and Services until the Customer has made the relevant outstanding payment(s).

4.6 Overdue Amounts

If any amount owing from the Customer’s Account is not paid by its due date, the Company reserves the right to charge late interest payment at a rate equal to the applicable statutory reference rate in the Customer’s jurisdiction of residence (at the time of opening the Account) for commercial late payments (or if there is no applicable statutory reference rate, then the latest central bank published rate at the relevant time) plus 8% per annum, calculated daily on a simple-interest basis from the day after the due date of the relevant outstanding amount until the date of payment. To the extent permitted by applicable law, the Customer shall also be responsible for any reasonable collection costs incurred by the Company in recovering the overdue amounts.

4.7 Changes to Subscription Packages and Fees

The Company reserves the right to modify the Fees, Platform Credit allocations and related Services under the Subscription Packages from time to time. Such changes will only take effect at the next renewal of the relevant Subscription Package unless otherwise notified.

4.8 Promotional Offers

From time to time, the Company may offer free trials, promotional Platform Credits and discounts. Such promotional offers are subject to separate terms made known at the relevant time of the offer and any promotional Platform Credits made available as part of such promotional offers may have different expiration periods, pricing and benefits / restrictions as compared to the standard Platform Credits.

5. Intellectual Property

5.1 Company’s Technology

The Company’s Technology is, and remains, the exclusive property of the Company and its licensors.

5.2 Customer Content

The Customer retains all right, title and interest in and to Customer Content. The Customer grants the Company a non-exclusive, worldwide, royalty-free, sublicensable (to the extent reasonably necessary to provide or otherwise support the Services using third-party providers) licence to use, reproduce, process, display, and transmit Customer Content in order to provide, maintain or improve the Platform and Services and comply with any applicable law.

5.3 Non-Exclusivity of Outputs

The Customer acknowledges that the Services may generate similar or identical Outputs for different Customers depending on a variety of factors, including a Customer’s Input being similar to or overlapping with that of another Customer. Accordingly save for any Customer Output, ownership of Outputs is non-exclusive and may be used for Training (as defined in the DPA https://trysecretsauce.ai/legals/data-processing, and nothing in this Agreement prevents the Company from generating similar content for other Customers.

5.4 Use of Outputs

The Customer remains solely responsible for reviewing Outputs for accuracy, suitability and compliance. Without limiting the generality of the foregoing and to the extent that an Output includes or is derived from Third Party Systems or Third Party Content, the Customer is responsible for compliance with any applicable licence terms in relation to the use of such Output.

5.5 Feedback

The Customer may, but is not required to, provide suggestions, ideas, enhancement requests, or other feedback regarding the Platform and Services. Such feedback is provided voluntarily and the Company may use the feedback without restriction, obligation, or compensation to the Customer for any purpose (including to develop, improve and market the Platform and Services).

5.6 Alleged Infringement of Rights

If you believe that any material made available through the Service infringes your Intellectual Property Rights or any other person, you may submit a written notice to the Company by sending an email to legal@trysecretsauce.ai including the following information:

1. identification of the Intellectual Property Right (and relevant content) claimed to be infringed;
2. identification of the material claimed to be infringing, with sufficient detail and information for the Company to locate it (e.g. description, screenshot);
3. your contact information;
4. a statement that you have a good faith belief that the use of the material is not authorised by the relevant rights owner, its agent, or the law; and
5. a statement that the information in the notice is accurate.

Upon receipt of a valid written notice, the Company may remove or disable access to allegedly infringing material and, at its discretion, take follow-up action against any party that introduced the infringing material on the Platform and Services.

6. Third Party Systems and Content

6.1 Third Party Interactions

The Platform may: (a) link to or otherwise enable Customers to interact with other websites, software, protocols, applications, or systems, including third party artificial intelligence models, algorithms, and platforms (collectively, "Third Party Systems"); (b) link to or otherwise enable Customers to display, generate, or make available articles, photographs, text, graphics, pictures, designs, sound, video, information, applications, software, and other content or items belonging to or originating from third parties ("Third Party Content"); or (c) incorporate functionality of, or enable access to, Third Party Systems and Third Party Content, the incorporation and accessibility of which may vary depending upon the particular features, tools, or functionalities enabled or disabled by a Customer through the Customer’s configuration of the Platform and the features available under the Customer’s Account.

6.2 Authorisation for Third Party Interactions

By using the Platform and the Services (including through the configuration of relevant features, tools, or functionalities, as and where applicable in relation to an Account), the Customer is deemed to authorise the Company to share any Customer Content, Outputs and any Customer information with the relevant providers of such Third Party Systems and Third Party Content to the extent necessary to facilitate such functionality of or access to the Third Party Systems and Third Party Content.

6.3 Third Party Terms

The Customer acknowledges and agrees that: (a) the Customer may be required to enter into certain agreements with the providers of such Third Party Systems and Third Party Content; and (b) the Customer shall comply with any such third party terms as may be notified to the Customer. Any refusal of or non-compliance of such third party terms may result in the Customer being unable to access such Third Party Systems or Third Party Content, with the consequence that the Customer may not be able to access or use (whether in whole or partially) certain Services and features on the Platform that rely on such Third Party Systems or Third Party Content.

6.4 No Monitoring or Endorsement

The Third Party Systems and Third Party Content are not investigated, monitored, or checked for accuracy, appropriateness, security, reliability, or completeness by the Company. The Company is not responsible for any Third Party Systems or Third Party Content accessed through (or otherwise made available on) the Platform, including the security, accuracy, reliability, policies, practices, or opinions shared in relation to such Third Party Systems or Third Party Content. The Platform's linking to or otherwise interaction with any Third Party Systems or Third Party Content does not mean or imply approval or endorsement of such Third Party Systems or Third Party Content on the Company’s part

6.5 Customer’s Risk and Responsibility

The Customer acknowledges and agrees that:

1. To the extent the Customer decides to use access or use such Third Party Systems or Third Party Content, such access and use is at the Customer’s own risk. This Agreement does not govern such access or use and the Customer should carefully review the applicable terms and policies (including privacy and data processing practices) in relation to the access or use of such Third Party Systems or Third Party Content.
2. The Third Party Systems and Third Party Content are not under the Company’s control and the Company shall not be liable for: (i) any unavailability, failure, inaccuracy, or performance issues of any Third Party System or Third Party Content; (b) any third party provider's decision to discontinue, delete, modify, suspend or terminate any Third Party System or Third Party Content; or(c) any harm, losses, damages, or liabilities arising in any way from the Customer’s use of or reliance on any Third Party Systems or Third Party Content.

7. Customer Assurances

7.1 Representations and Warranties

The Customer represents, warrants, and covenants to Company that:

1. The Customer has the full legal power, capacity, and authority to enter into this Agreement and to perform all obligations hereunder. If the Customer is entering into this Agreement on behalf of an organisation, Customer represents that they are duly authorised to bind such organisation to the terms of this Agreement.
2. All information provided by the Customer to the Company, including Account registration information, billing information, and business details, is accurate, current, and complete, and Customer will promptly update such information as necessary.
3. The Customer's use of the Services (and any Customer Input provided) complies and will continue to comply with all applicable laws, regulations, and industry standards (including laws and standards governing privacy, data protection, advertising standards, consumer protection, intellectual property and anti-discrimination).
4. The Customer owns or has obtained all necessary rights, licenses, consents, permissions, and clearances to submit, upload, or otherwise share the Customer Input with the Company in relation to the Customer’s usage of the Platform and the Services.
5. The Customer Input does not contain any prohibited content (as set out in the Acceptable Use Policy).
6. The Customer implements and maintains adequate human-in-the-loop processes (and other human oversight mechanisms) to review, edit, and approve all Outputs before publication, distribution or any other use.

7.2 Acceptable Use

The Customer shall comply with the acceptable use policy as set out in the Schedule (“Acceptable Use Policy”) to this Agreement.

7.3 Indemnities

The Customer shall defend, indemnify, and hold harmless the Company (along with the Company’s affiliates and the employees, officers, representatives, licensors and third party service providers of the Company and the Company’s affiliates) from and against any and all third-party claims, actions, demands, losses, damages, costs, and expenses (including reasonable attorney's fees) arising from or relating to:

1. The Customer Input, including claims that Customer Input (or any Output derived in relation to such Customer Input) infringes or violates any Intellectual Property Rights, privacy rights, or other rights of any other person.
2. The Customer’s use of the Platform and Services in breach of this Agreement (and in particular, the representations and warranties and the Acceptable Use Policy) or any applicable law.
3. The Customer’s use of Outputs (including any publication, distribution, or commercial exploitation of the Outputs).
4. Any non-compliance with this Agreement by any Authorised User.

8. Limitation of Liability

8.1 No Liability

Under no circumstances shall the Company (or any of the Company’s affiliates and the employees, officers, representatives, licensors and third party service providers of the Company and the Company’s affiliates) be liable to the Customer for:

1. any damages or losses arising in relation to the Customer’s non-compliance with this Agreement; and
2. any indirect, incidental, special, consequential or punitive damages (including damages for loss of profits, opportunity, goodwill, or any other intangible losses) arising out of or relating to the Customer’s access to or use of, or the Customer’s inability to access or use, the Platform and the Services, whether based on contract, tort (including negligence), statute or otherwise and whether or not the Company has been informed or advised about the possibility of any such losses or damages.

8.2 Limit

To the fullest extent permitted by applicable law and (in the case of an Enterprise Partner, subject to any Supplemental Arrangement), the aggregate liability for all claims arising out of or relating to the Customer’s access to or use of, or the Customer’s inability to access or use, the Platform and the Services, whether based on contract, tort (including negligence), statute or otherwise is limited to the higher of: (a) the Fees paid to the Company in the 12 months prior to the event or circumstance giving rise to the Customer’s claim; or (b) S$100. Multiple claims do not increase this limit.

8.3 Exclusions

Nothing in this Agreement shall limit or exclude liability for fraud, death, personal injury or wilful misconduct.

9. Term, Cancellations and Account Deletion

9.1 Term of Services

The Services are available from the date on which the relevant Subscription Package is purchased and continues (see Clause 4.3 on renewals) until the Customer has cancelled the Subscription Package in accordance with this Clause 9.

9.2 Cancellation Procedure

A Customer may cancel the Subscription Package at any time through the Account settings. Cancellations must be done before the start of the next billing / renewal cycle.

9.3 Effect of Cancellation

Upon cancellation, the existing Subscription Package will remain active until the end of the current billing period. The Customer will continue to have access to all subscription benefits, including the ability to use any remaining Platform Credits, until the last day of the Allocation Period. If there are any unused Platform Credits at the end of the current billing period, such Platform Credits will be forfeited and cannot be redeemed, transferred, or refunded

9.4 Account Access and Resumption of Services

Following cancellation, the Customer will still retain access to the Account and any previously generated Output, but the Customer will not be able to use the Services under the Subscription Packages. If the Customer decides to resume the Services, a new Subscription Package must be purchased and previous unused Platform Credits will not be restored.

9.5 Account Deletion

A Customer may delete the Account at any time through the Account settings. Subject to there being no Fees outstanding, the Account will be deleted. The effects of deletion are the same as that of the Account being terminated (as set out below).

9.6 Variations for Enterprise Partners

The cancellation and Account deletion processes for an Enterprise Partner may vary from this Clause 9 depending on any applicable Supplemental Arrangement.

10. Account Suspension or Termination

10.1 Right to Suspend or Terminate

The Company reserves the right, at its sole discretion, to suspend or terminate a Customer’s Account and access to the Platform and Services at any time, with or without prior notice in the following events:

1. The Customer (or any Authorised User) has violated the Acceptable Use Policy or committed a material breach of this Agreement.
2. There is any unauthorised use of the Services or sharing of the Account credentials.
3. There has been any failure to pay Fees when due (including any chargebacks).
4. Use of the Services in a manner that disrupts or impairs the experience of other Customers.
5. The Company has received notifications from a third party that the Customer Input has infringed on any Intellectual Property Rights.
6. Any false, misleading, inaccurate or incomplete information being provided during registration for an Account.
7. Any extended period of inactivity of more than 12 months.

10.2 Effect of Suspension

The Customer will be temporarily unable to access the Platform and the Services. Unused Platform Credits will remain frozen while the Company investigates the circumstances in relation to the suspension. The suspension will last for a period determined at the sole discretion of the Company based on the nature and severity of any degree of fault by the Customer.

10.3 Post-Suspension and Reinstatement

Depending on the outcome of the Company’s investigation of the circumstances in relation to the suspension, the Company may either terminate the Account or reinstate the Account. Reinstatement of the Account may be subject to conditions to be decided by the Company. If the suspension has extended past the Allocation Period, the Subscription Package will not be automatically renewed (so the Customer will not be charged further) but the Company shall not be obligated to compensate the Customer for any Platform Credits that remain frozen and unused during the period of suspension.

10.4 Effect of Termination

Upon termination, the Customer’s access to the Platform and Services will be permanently revoked and this Agreement shall be terminated. All unused Platform Credits will be forfeited immediately without refund or compensation. The Customer will lose access to the Account (along with any Customer Content and other information stored under that Account). The data retention and deletion provisions of the DPA shall apply to the Customer Content and Personal Data under the Account.

10.5 Survival of Provisions

The termination of this Agreement shall be without prejudice to the rights, obligations or liabilities of any Party which shall have accrued or arisen prior to such termination and shall not affect any provision of this Agreement which is expressly or by implication provided to come into effect on or to continue in effect after such termination including Clauses 5 (Intellectual Property), 7 (Customer Assurances), 8 (Limitation of Liability), 11 (Privacy and Data Protection), 12 (Confidentiality) and 13 (General).

11. Privacy and Data Protection

Use of the Platform and Services is subject to our Privacy Policy and DPA, which are incorporated into this Agreement by reference, and which cover how the Company handles and processes the Customer Content (including any Personal Data therein). By using the Platform and Services, the Customer acknowledges that the Privacy Policy and DPA have been read, understood and accepted.

12. Confidentiality

12.1 Confidentiality of Customer Content

The Company treats all Customer Content and particulars as confidential and proprietary information and implements reasonable security measures to protect the Customer Content from unauthorised access, disclosure or use. More information about how Customer Content is safeguarded is explained here https://trysecretsauce.ai/legals/data-processing. Notwithstanding the foregoing, Customer Content and particulars may be disclosed by the Company if: (a) required to be disclosed by law, court order, or any governmental or regulatory authority of competent jurisdiction; or (b) the information becomes publicly available through no fault of the Company’s.

12.2 Confidentiality of Company’s Information

The Customer acknowledges and agrees to keep confidential all non-public and/or proprietary information relating to the Platform (and the Services), regardless of whether the Company has designated such information as confidential or the information is by its nature intended to be exclusively for the knowledge of the recipient(s) only (including, the Platform’s algorithms, processes, methodologies, technical infrastructure and any beta or preview features).

13. General

13.1 Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of the Republic of Singapore, without regard to its conflict of law principles. Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall be subject to the exclusive jurisdiction of the courts of Singapore

13.2 Entire Agreement

Subject to any Supplemental Arrangements, this Agreement (including the Privacy Policy and DPA) constitute the entire agreement between the Parties with respect to the subject matter hereof and supersede all prior or contemporaneous understandings, agreements, representations, and warranties, whether written or oral, regarding such subject matter.

13.3 Amendments

The Company reserves the right to modify, amend, or update this Agreement (including the Privacy Policy and DPA) at any time in its sole discretion. The Company will provide the Customer with at least 30 days prior written notice of any material changes to these Terms by posting the updated Agreement on the Platform or by sending notice to the email address associated with the Customer's Account. The Customer's continued access to or use of the Platform and Services following the effective date of any such modifications constitutes the Customer's binding acceptance of the modified Agreement. If the Customer does not agree to the modified Agreement, the Customer's sole remedy is to discontinue use of the Platform and Services by cancellation or Account deletion (as covered above).

13.4 Severability

If any provision of this Agreement (or any portion thereof) is determined to be invalid or unenforceable, the remaining provisions of this Agreement shall not be affected thereby and shall be binding upon the Parties and shall be enforceable, as though said invalid or unenforceable provision (or portion thereof) were not contained in this Agreement

13.5 Force Majeure

The Company shall not be liable or deemed to be in default for any delay or failure in performance under this Agreement resulting from any cause or circumstance beyond its reasonable control, including but not limited to: (a) failures, errors, or performance issues with third-party artificial intelligence models or machine learning services; (b) failures, outages, or degradations in cloud infrastructure providers or hosting services; (c) network outages, telecommunications failures, or internet service disruptions; (d) acts of government, governmental priorities, laws, regulations, orders, or embargoes; (e) labour disputes, strikes, lockouts, or workforce shortages; (f) natural disasters, including earthquakes, floods, fires, hurricanes, or pandemics; (g) acts of war, terrorism, civil unrest, or riot; or (h) any other event that could not have been prevented by reasonable precautions and that is beyond the reasonable control of the Company. The Company shall promptly notify the Customer of any such force majeure event and shall use commercially reasonable efforts to mitigate the effects of such event and resume performance as soon as reasonably practicable.

13.6 Notices

All notices, requests, demands, and other communications required or permitted under this Agreement shall be in writing and shall be deemed to have been duly given and effective: (a) to the Customer, when sent via email to the email address associated with the Customer's account; and (b) to the Company, when sent via email to legal@trysecretsauce.ai or to such other address as the Company may designate in writing from time to time. Each Party shall be responsible for maintaining current and accurate contact information. Notices sent by email shall be deemed delivered upon transmission, provided that the sender does not receive an automated bounce-back or delivery failure message.

Schedule: Acceptable Use Policy

Last Updated: March 2026

1. General Obligations

You must use the Platform and Services in compliance with the Agreement and all applicable laws, regulations, and industry standards (including laws and standards governing privacy, data protection, advertising standards, consumer protection, intellectual property and anti-discrimination). You are responsible for all activity under your account and for the Customer Content you submit to the Service.

2. Prohibited Content

You must not upload or submit through the Platform and Services, or use the Platform and Services to generate or distribute (or facilitate the generation or distribution of) any content that:

1. includes any unlawful, defamatory, libelous, threatening, harassing, obscene, or otherwise objectionable content (including any content that promotes violence, discrimination, or illegal activities);
2. includes any Sensitive Data (as defined in the DPA);
3. includes the name, image, likeness, voice, or other identifying characteristics of any natural person without having obtained all necessary consents, releases, and permissions from such person;
4. includes any trademarked, copyrighted, or materials subject to Intellectual Property Rights belonging to third parties without proper authorisation; or
5. contains any malware, viruses, or other malicious code;
6. is intended to deceive, defraud, or mislead, including phishing, impersonation, or social engineering
7. involves the sexual exploitation or abuse of any persons (including minors) or animals in any form; or
8. constitutes unsolicited bulk communications (spam).

3. Prohibited Activities

You shall not:

1. reverse engineer, decompile, disassemble, or attempt to derive the source code, algorithms, or models underlying the Platform and the Services;
2. circumvent, disable, or interfere with usage limits, rate limits, authentication, or other security measures of the Platform (or any Third Party Systems);
3. access or attempt to access another Customer’s Account (and any Customer Content, Outputs and other information under that Account);
4. use automated means (bots, scrapers, scripts) to access the Platform and Services in a manner that exceeds reasonable use or degrades the Platform and Services for others;
5. sublicence, resell, or provide access to the Platform and Services to any person (other than Authorised Users);
6. probe, scan, or test the vulnerability of the Platform or Services or any connected system without the Company’s prior written authorisation;
7. remove, alter, or obscure any proprietary notices or attribution in relation to the Platform, Services and the Intellectual Property Rights of the Company and any other person;
8. use the Platform and Services to develop, improve, or train a competing artificial intelligence product or service, including use of Outputs to train artificial intelligence models that compete with the Platform and Services;
9. represent Outputs as human-authored or in any other matter that is misleading or would violate applicable law or regulation;
10. use the Platform and Services to generate content that impersonates specific individuals or organisations without their consent;
11. use the Platform and Services to generate content for the purpose of political manipulation, disinformation, or deepfakes;
12. use the Platform and Services to process Personal Data in a manner that violates applicable laws; or
13. attempt to extract, reconstruct, or infer Personal Data about other Customers or any other person from the Services or the Outputs.

4. Enforcement

If the Company reasonably believes that you have violated this Acceptable Use Policy, the Company is entitled to suspend or terminate your Account as set out in the Agreement. The Company is not obligated to monitor Customer Content but reserves the right to review content and usage where reasonably necessary to enforce this Acceptable Use Policy, respond to legal processes or investigations or to protect the rights and safety of the Company and other Customers.

5. Reporting

If you become aware of any violation of this Acceptable Use Policy, please report it to abuse@trysecretsauce.ai.